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Agenda
| Time Slot | Description | Details |
| 07:00 | Vendor Setup | |
| 08:00 | Registration Breakfast | |
| 09:00 | Welcome | |
| 09:10 | Shootout - First Dual | Configuration Management, still trying to get it right |
| 10:05 | Vendor tables open | |
| | Round Table Hosted by PMG | How to Create an Actionable Service Catalog |
| | Round Table hosted by CA | Service Asset and Configuration Management - A best practice approach |
| 10:45 | Shoot-out - Second Dual | The pros and cons of Software as a Service in the IT world of today |
| 11:45 | Lunch - Southern Buffet | |
| | Vendor tables open | |
| | Bell Prize Sponsored by FrontRange | |
| 13:10 | Key Note: David Cannon, Author ITIL v3 | The role of the vendor and how they can be controlled |
| 14:10 | Vendor tables open | |
| 14:30 | Bell Prize Sponsored by Axios | |
| 14:50 | Shootout 3 - Third Dual | Managing IT Performance in Uncertain Economic Times |
| 15:50 | Give Aways | Vendors (Ipods, GPS, Gift Cards)
itSMF Atlanta (Gift Vouches ~$1,400, ITIL v3 Books) |
| 16:00 | Closing | |